Privacy Policy

Tholulwazi Verify ("we", "our", "us") is a trading name of Tholulwazi Capital CC (Registration Number 2010/091355/23). We are committed to protecting your privacy and processing personal information lawfully, fairly, and transparently.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use: https://verify.tholulwazicapital.co.za; our APIs; our verification services; our mobile applications; customer support services; any related products or services.

This Privacy Policy complies with the Protection of Personal Information Act, 2013 (POPIA), the Promotion of Access to Information Act (PAIA), the Financial Intelligence Centre Act (FICA), and other applicable South African laws.

This Privacy Policy applies to: website visitors; customers; API users; business clients; authorised users of customer accounts; suppliers; prospective customers; job applicants; and individuals whose information is submitted to our verification platform.

Depending on the services you use, we may collect:

Identity Information

• Full names
• South African ID number
• Passport number
• Date of birth
• Nationality

Contact Information

• Email address
• Telephone number
• Physical address
• Postal address

Business Information

• Company name
• Registration number
• VAT number
• Director information
• Business address

Verification Information

• Identity verification results
• Face verification results
• Liveness detection results
• Bank account verification
• AML screening
• PEP screening
• Sanctions screening
• Fraud indicators
• Verification reference numbers

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Login activity
• API usage
• Cookies
• Session identifiers

Payment Information

Where applicable, payments are processed by approved third-party payment providers. We do not store complete payment card details.

We collect information: directly from you; when you create an account; when you use our APIs; when you complete verification requests; through cookies and analytics; from integrated verification providers; from authorised government or commercial data sources where legally permitted; and through customer support interactions.

We process personal information to: provide verification services; verify identity; detect fraud; comply with FICA obligations; comply with POPIA; provide customer support; improve our Platform; maintain security; prevent abuse; investigate suspicious activity; generate reports; process payments; manage customer accounts; communicate with customers; and comply with legal obligations.

We process personal information where permitted by law, including where: processing is necessary to provide our services; processing is required by law; processing is necessary for legitimate business interests; consent has been obtained where required; or processing is necessary to establish, exercise or defend legal rights.

Our Platform provides business verification services using licensed third-party verification providers. Verification results are supplied to assist business decision-making.

Customers remain responsible for: determining whether they have lawful authority to request a verification; complying with POPIA; complying with FICA; complying with employment legislation; and complying with any industry-specific requirements.

We may disclose personal information to: identity verification providers; banking verification providers; fraud prevention providers; payment processors; cloud hosting providers; IT service providers; professional advisers; regulators; law enforcement agencies; courts; or where required by law.

We do not sell personal information.

Some of our technology providers may process information outside South Africa. Where this occurs, we take reasonable steps to ensure that personal information receives an appropriate level of protection consistent with POPIA.

We implement technical and organisational safeguards including: encryption in transit; encryption at rest where appropriate; secure authentication; API security; access controls; activity logging; firewalls; continuous monitoring; vulnerability management; and regular security reviews.

No internet-based service can guarantee absolute security.

We retain information only for as long as necessary to: provide services; comply with legal obligations; resolve disputes; enforce agreements; satisfy FICA recordkeeping requirements; or maintain audit records.

Information that is no longer required will be securely deleted or de-identified where reasonably practicable.

Our website uses cookies to: remember user preferences; maintain login sessions; improve website performance; analyse website traffic; and protect against fraud.

You may disable cookies in your browser, although some features may not function correctly.

Subject to applicable law, you may: request access to your personal information; request correction of inaccurate information; request deletion where legally permitted; object to certain processing; withdraw consent where consent applies; request restriction of processing where applicable; and lodge a complaint with the Information Regulator.

Requests may be submitted to support@tholulwazicapital.co.za.

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites.

Our services are intended for businesses. We do not knowingly collect personal information directly from children under the age of 18 unless authorised or required by law.

Our Platform may generate automated verification scores and risk indicators based on information received from verification providers. Final decisions regarding customers, applicants or transactions remain the responsibility of our clients.

We may update this Privacy Policy from time to time. The latest version will always be published on our website. Continued use of our services after publication constitutes acceptance of the updated Privacy Policy.

Tholulwazi Verify, trading as Tholulwazi Capital CC

Website: https://verify.tholulwazicapital.co.za

Email: support@tholulwazicapital.co.za

Telephone: 087 821 3154

If you believe that we have processed your personal information unlawfully, you may lodge a complaint with the Information Regulator of South Africa.

Website: https://www.justice.gov.za/inforeg/

Email: complaints.IR@justice.gov.za

Telephone: 010 023 5200